Complaints Procedure

The warranty on goods sold through the online store is governed by and is in line with current legislation. An integral part of the warranty form the manufacturer warranty. If the manufacturer's warranty encroached on the rights of the consumer are binding on the consumer only in so far do not alter the legal standard of consumer rights. The warranty period begins on receipt of the sale. The complaint is conditional on proof of purchase of the goods claimed in the online shop of the seller, the proof is in particular tax document - invoice.

The complaint claimed by the buyer, will be processed within 30 days of its application, unless the seller and the buyer agrees to a longer period. After this period, the purchaser has the same rights as if it were a defect that can not be removed.

Seller is responsible for ensuring that the thing sold is to take over in conformity with the contract and that it has no defects. Unless the matter on receipt in accordance with the contract, the buyer has the right to the seller free of charge and without undue delay, put the product in the corresponding contract. And according to buyers either repair the item or exchange. Unless such a procedure possible (if you can not meet the requirement of the buyer), the buyer may request a reasonable discount or withdraw from the contract.

Removable and irremovable defects

In the presence of removable defects the buyer is entitled to remove it without undue delay. If this is not due to the nature of the defect disproportionate, the buyer may require the replacement of things, concerns or if the defect only part of the replacement parts. Unless such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract.

When an uncorrectable defect that prevents the matter can be properly used as a thing without the defect, the buyer has the right to exchange the item or cancel the contract. The same rights belongs to the buyer if the defects can be removed but the buyer can not for the repeated occurrence of the defect or a greater number of defects thing properly used (in practice, the third same defect or fourth defect any deemed a reason to exercise rights and liability for defects as in the case neodstranitel-ing defects).

When it comes to other irremovable defects and does not require the exchange of the buyer, the buyer is entitled to a reasonable discount on the price or cancel the contract.

Making a complaint

Buyer when the claim can be supported by necessary documents proving the purchase contract (proof of purchase), contact the seller directly, or send the goods to the premises of the seller online store, along with a description of the defect, proof of purchase and return address. After the settlement of the complaint goods will be sent back. In the case of a justified claim, the buyer is entitled to reasonable compensation for the shipping costs.

Process for handling complaints

Buyer will receive a complaint report via email within 7 days of receipt of the complaint. The claim report may be required to supplement the basic information on how to use products that are necessary for the actual complaints.

After the settlement of the claim will be the buyer by telephone and in writing (e-mail address, in the absence of e-mail contact, mail) informed about the outcome of the proceedings and with him will agree on the method of delivery of goods / refund of the purchase price ev. the share purchase price.

In the case of unjustified complaints, the buyer will be contacted by telephone or in writing and will be suggested next steps to resolve this situation (paid repair, return goods without repairs, ecological destruction, etc.)

Address for sending documents and goods to complaint

Alexander Vrága
Polesí 68
463 53 Rynoltice
Czech republic

e-mail: sasavraga@seznam.cz
phone: +420 777 680 869